The first time I stayed at the (then) Hyatt on Collins was a few weeks after it opened its doors in 1986. It was top class then, with bar service at the pool and a splendid restaurant (Max's) on the premises. Many stays have followed since then and whilst the standard of the rooms and of the service have remained about the same, the dining standards are not what they used to be - incl. louder and noisier. The location is as prime as ever. 4/5
The lobby is stylish and elegant in a restrained way.
The bedroom was specious and well-appointed. A nice seating area, free water and ample of main and other plugs helped staying connected.
The Grand Club Lounge has a very good food selection, a suboptimal wine but an acceptable spirit selection, and very helpful staff.
The Room Service Menu is good, and allows one's own creative cocktail to be made.
Some of the views from the higher floors are spectacular.
The main drawback is the absence of a proper restaurant; one strong point is the exceeding well equipped gym, the Citi Club, with is nice swimming pool.
Overall a very good hotel in the middle of Melbourne's CBD. Location, Location, Location. February 2019. 4/5
Many times over many years the stays were very satisfactory - mostly 4.5/5. The last time (October 2018), showed some inconsistencies: The wrong time for the wake up call to start with, the breakfast cutlery was directly placed on a dirty table and the breakfast cappuccino order needed to be repeated twice before it was acted upon successfully, a bowl was dirty, the alarm clock in the room was not working, in one elevator the security was not working, and in the room the "do not disturb" system was malfunctioning. Ah unfortunate exception from the rule of excellence. 4.25/5.